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Car buyers' satisfaction with US brands stumbles
Car buyers' satisfaction with US brands stumbles
Washington Post
(Enlarge photo)
20/08/2008 14:13. U.S. car buyers are growing less satisfied with their purchases from domestic automakers while their Asian and European competitors continue to improve, according to a recent survey.

Consumer satisfaction with U.S. auto brands slipped as Lexus and BMW tied for first place, followed by Toyota and Honda, according to the University of Michigan's American Customer Satisfaction Index released Tuesday.

General Motors Corp.'s Buick and Cadillac brands, and Ford Motor Co.'s Lincoln and Mercury lines, fell from their No. 2 perch at a time when U.S. companies are struggling to outshine their competitors and reverse their shrinking sales and market share.

That's an unsettling sign for domestic automakers, said Claes Fornell, the University of Michigan business professor who heads the annual... // BusinessWeek

Total: 51 news articles, 8 photos
First News Article: Press-Enterprise, 19/08/2008 14:27


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