07/07/2008 23:27. Managing director Andrew Humberstone said the company had been through some bad times in the past, particularly in the UK with quality and customer service issues, but this is changing

"I know we have said this before," he added, "but this time we have a lot more confidence, we are better organised and we have better products. We really need to be able to deliver on our promises and if an Italian brand can do that it can do so well in the UK because of the passion for cars and motoring - we have had a series of false dawns. Our ability to implement a strategy is the biggest problem we face."

Six months into the job as MD, Humberstone said he has been talking and listening to dealers and customers. "Surveys tell us we have problems with our network and we are... // just-auto.com