19/11/2008 08:19. Hino Trucks , a Toyota Group Company, ranks highest in customer satisfaction among conventional cab medium-duty trucks in its second model year of producing the vehicles, according to the J.D. Power and Associates 2008 Medium-Duty Truck Customer Satisfaction Study.

The study, now in its 16th year, measures customer perceptions of 2006 model-year Class 5, 6, and 7 commercial vehicles, and provides manufacturers with a measure of customer satisfaction with the product, dealer service, and parts.

Within the conventional cab truck segment, four factors are measured to determine overall satisfaction. In order of importance, they are: vehicle performance, quality, warranty, and cost of ownership. The study also measures satisfaction with services received from authorized truck dealer service... // Refrigerated Transporter